Eleanor Healthcare Group

  • Five Questions

    An Interview by Abimbola Abiola

    Five Questions With… ISABELLA NASIMIYU A GREENWICH CARER

    1. WHAT DO YOU LOVE BEST ABOUT YOUR JOB AS A CARER?

    Answer:

    I love the Interaction with the service users. You get to meet different people from different cultures, different religions and customs.The experience you gain from people from different backgrounds, who you will not meet in your regular circle is priceless. Learning about their lives and their various professions, is also interesting. I had the chance to interact with a service user who was a dressmaker to the Queen’s mother. Another was a missile maker. These are people you definitely won’t meet in your usual circle.

    Q2. HOW LONG HAVE YOU BEEN WORKING AS A CARER?

    Answer:

    Being a carer is a lifestyle not just a title. I have always been a caregiver from a young age; professionally, over 20 years.

    3. WHAT CHANGES WOULD YOU LIKE TO SEE IN THE CARE SECTOR?

    Answer:

    I would like to see more people who actually care, working in the care sector. Money is good to have but it shouldn’t be the motive for coming into care. It is only a compensation for the service you offer. If money is the motive, you won’t be able to genuinely care for the service users. The currency you get paid in this sector is not just money.

    Q4. WHAT TIPS WOULD YOU GIVE OTHER CARERS?

    Answer:

    • Respect yourself and make yourself an asset.
    • Don’t stop learning, keep up with your training and ask questions.
    • Be patient and understanding with your service users. 
    • Equip yourself with relevant information and stay up to date.

    Q4. WHAT TIPS WOULD YOU GIVE OTHER CARERS?

    Answer:

    This is the day that the Lord has made, rejoice and be glad in it.” (Psalm 118:24).

    “Have an attitude of gratitude.”

    I am inspired by Nelson Mandela because he loved.
    people and despite all he went through he was never bitter.

    Interviewed by Abimbola Abiola

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    An Unconventional Odyssey – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.